Refund policy

We want you to be satisfied with your QEVLUNE purchase. If there is an issue with your order, please contact us through our Contact page.

Return Window
You can request a return within 30 days of your item being delivered. Requests made after 30 days may not be accepted.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the item and packaging where applicable. We cover return shipping in these cases.

How to Start a Return
To request a return, please contact us before sending any product back. Return eligibility and instructions will be provided after your request has been reviewed. Items returned without prior authorization may not be accepted.

Return Condition
Unless the item arrived damaged or defective, returned products should be unused and in their original condition and packaging.

Return Shipping Costs
For eligible returns, a flat return shipping fee of $5.95 applies and is deducted from your refund. If the item arrived damaged, defective or incorrect, or the error was ours, we cover return shipping. There is no restocking fee. Original shipping charges, where applicable, may not be refundable.

Refunds
Once an approved return or refund request has been reviewed, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to cancel or modify it.

Contact Us
For return or refund assistance, please use the QEVLUNE Contact page and include your order number whenever possible.