Help
Frequently asked questions
The product, shipping, returns and support. If your question isn't here, contact us.
The product
How does the pet hair remover work?
The surface is covered in raised nubs. Run it across the fabric and loose hair is lifted from the surface and gathered together so you can remove it.
Is it really reusable?
Yes. There are no disposable adhesive sheets, refills or replacement parts.
Which surfaces is it for?
Sofas, carpets, bedding, clothing, cushions and car interiors. Test a small hidden area first, especially on delicate or loose-weave fabric.
What do I do after using it?
Remove the collected hair and it's ready for your next cleanup.
What size is it, and what colors?
Approximately 4.7 x 1.8 x 1.8 inches (120 x 45 x 45 mm), in green, red, blue or orange.
Does it need any setup?
No. No sticky refills and no complicated setup.
Can I buy more than one?
Yes. Two removers are $39.99 and three are $49.99. Add the quantity you want in any color combination and the bundle price is applied automatically at checkout — there is no code to enter.
What is in the Pet Hair Kit?
The Pet Hair Kit is the Reusable Pet Hair Remover together with the Pet Grooming Glove for $34.99, against $39.98 bought separately. The two items may arrive in separate packages.
Shipping
How much does shipping cost?
We offer free standard shipping on eligible orders within the United States. Your exact total is shown at checkout before you pay.
How long will my order take?
Delivery times vary with the destination, the carrier and fulfillment conditions, so the estimate is shown at checkout rather than printed here.
Will I get tracking?
Any available tracking information is sent after your order has shipped.
Where do you ship?
Available destinations are shown at checkout once you enter your address.
Returns and support
Can I return my order?
Yes. You can request a return within 30 days of your item being delivered. Contact us before sending anything back — return eligibility and instructions are provided after your request has been reviewed.
Who pays return shipping?
For eligible returns, a flat return shipping fee of $5.95 applies and is deducted from your refund. If the item arrived damaged, defective or incorrect, or the error was ours, we cover return shipping. There is no restocking fee. Original shipping charges, where applicable, may not be refundable.
What if it arrives damaged, defective or incorrect?
Contact us with your order number, a description of the issue and clear photos. We cover return shipping in these cases.
When will I get my refund?
Once an approved return or refund request has been reviewed we'll tell you the outcome. Approved refunds go back to the original payment method, and your bank or payment provider may need extra time to display it.
Can I change or cancel my order?
Contact us as soon as possible. Once an order has entered fulfillment or shipped we may not be able to cancel or modify it.
How do I reach you?
Use the contact page. A person reads every message.