We want you playing, not arguing with a returns department.
30 day change of mind
If you've changed your mind, you have 30 days from delivery to return your order. The gear needs to be unused and in its original packaging. Email us first at hello@paddleroo.com and we'll send you the return address.
Return postage is at your cost for change of mind. Once your return arrives we'll refund you within 5 business days to your original payment method.
If something is faulty, damaged or not what you ordered
That one's on us. Send us a photo at hello@paddleroo.com within 30 days and we'll replace it or refund you in full — including postage. Don't send anything back until you've heard from us; often we won't need you to.
Your rights under Australian Consumer Law
Nothing on this page limits your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What we can't accept
- Gear that's been used on court and shows wear
- Items returned more than 30 days after delivery
- Returns sent back without contacting us first
Cancelling an order
If you need to cancel, email us within 12 hours of ordering and we'll usually catch it before it ships. After that we can't stop it, but you can still return it under the 30 day policy above.
hello@paddleroo.com — we answer every email, usually within one business day.