Help
Returns & refunds
If something isn't right, start by contacting us.
How do I start a return?
Contact us before sending any product back. Return eligibility and instructions are provided after your request has been reviewed. Items returned without prior authorization may not be accepted.
How long do I have to return something?
You can request a return within 30 days of your item being delivered. Requests made after 30 days may not be accepted.
What if it arrives damaged, defective or incorrect?
Contact us as soon as possible after delivery. Include your order number, a description of the issue and clear photos of the item and packaging where applicable. We cover return shipping in these cases.
What condition does it need to be in?
Unless the item arrived damaged or defective, returned products should be unused and in their original condition and packaging.
When will I get my refund?
Once an approved return or refund request has been reviewed we'll tell you the outcome. Approved refunds go back to the original payment method, and your bank or payment provider may need extra time to display it.
Who pays return shipping?
For eligible returns, a flat return shipping fee of $5.95 applies and is deducted from your refund. If the item arrived damaged, defective or incorrect, or the error was ours, we cover return shipping. There is no restocking fee. Original shipping charges, where applicable, may not be refundable.
Can I cancel or change an order?
Contact us as soon as possible. Once an order has entered fulfillment or shipped we may not be able to cancel or modify it.