Contact
A person reads every email. Usually within one business day, sometimes the same day.
Email us
hello@paddleroo.com
Useful things to include, so we can actually help on the first reply:
- Order question: your order number and the email you used
- Something arrived faulty or damaged: a photo. That is usually all we need — don't post anything back until you have heard from us.
- Not sure what to buy: tell us how much flat space you have and how many people will be playing. We will tell you honestly which one you need, including if the answer is none of them yet.
- Need it by a date: tell us the date before you order and we will say plainly whether it will make it.
Why there's no phone number
We're small. We would rather answer every email properly than have a phone nobody picks up. If your question genuinely needs a call, say so in the email and we will arrange one.
Hours
We answer Monday to Friday, Australian business hours. Weekend emails get picked up Monday morning.
Business details
Paddleroo is Australian owned. Our gear is manufactured overseas and shipped direct to you, which is why delivery takes 10–16 business days — the full explanation is on our Shipping page.
Your rights under Australian Consumer Law are set out on our Returns & Refunds page and nothing we say elsewhere limits them.